Architect
The Role
Here at SecureCloud+ we are seeking a Service Architect to join our growing team based out of our Stoke on Trent site.
The Service Architect will be responsible for participating in discovery workshops and technical discussions to assist in customer success and sales enablement and will respond to Technical Sales escalations including, onboarding questions, solution and service design, validation, and integrations whilst supporting in the delivery of the success of the Customer Success team.
Role Responsibilities
Key responsibilities include but are not limited to:
Sales Enablement and Customer Success
- Design and shape IT services and/or solutions that meet the customer business requirements
- Ensure service solutions align with the organisation's Standard Service Offerings and the organisation’s Enterprise Architecture Approach.
- Focusing on ITIL Service Design factors such as, scalability, performance, security and compliance and integration with the SecureCloud+ Service Capability stack, including capacity management.
- Lead in defining SLAs that outline the performance expectations, availability, and support levels for each IT service during sales activities through contract management to the point of ELS.
- To working with the Product Team, ensuring that all services are accurately described and aligned with business needs, and that the Service Catalogue of Standard Service Offers Catalogue flows down to customer contracts.
- Ensure understanding a customer’s future requirements, identify potential risks associated with the Service Design and propose mitigation strategies to ensure service reliability and availability, ensuring this information is successfully handed over to Operations during Service Transition.
Bid Support
- Develop compelling propositions for clients, including writing proposals and contracting those proposals with clients.
- Closely coordinate work activities with sales support, bid support and service resources to align product/service design with customers’ business requirements.
- Contribute to and assist with the creation of Bid documentation, proposals and presentations for use in sales activities.
Stakeholder Engagement
- Collaborate with internal and external business stakeholders including Service Management and Architecture teams to ensure a smooth flow of information between Operations and Sales.
- Ensure that all new services and design documentation is successfully handed over to the Operations teams to ensure a smooth transition of service.
- Prepare and deliver product messaging to highlight value proposition and unique differentiators by assisting with content for marketing collateral and sales presentations.
Education and Experience Requirements
As the Architect you will have:
- Minimum of 5 years of experience working in a service management, engineering or delivery role and/or pre-sales equivalent in a managed services environment.
- Strong experience and awareness of service architecture as it pertains to managed service models, such as ITIL framework practices, with an understanding of general business principles including an appreciation of business economics, customer markets and operating environments.
- Worked in or around Solutions/Enterprise Architecture practices and/or methodologies.
- Experience working in a Defence setting would be advantageous
- Excellent communication skills, both written and verbal, with proven ability to produce quality documentation for high level design work and bid material and skilled at working effectively with cross functional teams.
UK Security Check (SC) clearance is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.
The Company
SecureCloud+ specialises in providing fully managed secure ICT services to the UK's Defence and Security sectors, as well as other government departments with complex and demanding security requirements. SecureCloud+ prides itself on its successful track-record of delivering real benefits to its customers, but also on its ethos of investing in its employees’ personal and professional growth.
Are you ready to embark on this exciting career opportunity? We look forward to welcoming you to our esteemed team at SecureCloud+.
SecureCloud+ is an equal opportunities employer and does not discriminate based on age, sex, colour, religion, race, disability, or sexual orientation. Our hiring decisions are based on an individual’s experience and qualifications for the job advertised.
- Department
- Engineering
- Locations
- Stoke - Technical Office
- Job Reference
- 24/21
Stoke - Technical Office
Workplace & Culture
At SecureCloud+ we view our staff as the heart of our company. We advocate a healthy work-life balance for our employees and have measures in place to support their needs. Only by investing in our collective personal and professional growth can we give our best to our customers, our partners, and each other.
Architect
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